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FAQs

Your questions answered.

How much will it cost?

  • For friendly advice on which vehicle to hire, and a quotation please call 0121 772 3838 or e-mail sales@sprintmotorhire.co.uk. Your rental price will include VAT, damage protection and insurance costs and unlimited mileage (kms). We will ask if any additional insurance is required.

What's included in the cost?

  • All our prices are fully inclusive of insurance, VAT, and unlimited mileage, unless otherwise stated.

What kind of driving licence do I need?

  • you must have a full, clean driving licence that must have been held for at least a year.
  • if hiring a minibus our requirements are that the driver must be over 25 years old and have held a full EU licence for at least 3 years with a category D1. These vehicle groups are not permitted to leave the UK mainland. Non EU citizens can drive vehicles with up to a maximum of 9 seats.
  • have your own credit card
  • be aged 23* or over and under 76.
    *Drivers aged between 21-22 will be subject to Young Drivers Surcharge and drivers under 25 may only drive vehicles in groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN.

What do I need to bring when I collect the vehicle?

  • A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental.
  • A credit card. The credit card must be in the name of one of the drivers.
  • UK Citizens should bring identification with them. One of the below if you pay by credit card, and two if you are paying by debit card:-
    passport or identity card; utility bill; another credit or debit card; building society book or statement; police warrant card or HM Forces ID card.

What about fuel?

  • We understand that you don't know how much fuel you're likely to use. So, all of our vehicles are released for hire with a full tank. All we ask is that you return the vehicle to us with a full tank of fule. If not, then refuelling charges will apply.

Isn't there lots of paperwork?

  • We will give you a Rental Agreement to check and sign, which will show any additional services and damage protection etc., with the relevant charges.
  • You will also be asked to sign a Pre Rental Inspection document at the start and end of the rental, so its very important that you check the vehicle for any damage before you leave the premises.

What if I need the vehicle for longer?.

  • You can extend the rental period, but this has to be agreed with SPRINT. This ensures that the vehicle is still available for hire, and so that any paperwork, including the rental agreement can be amended to cover the additional rental period.

How do I pay?

We accept

  • all major international Credit Cards, excluding American Express.
  • The debit cards that SPRINT accept are Switch, british Maestro und Visa Delta Debit Cards. We do not accept any other debit cards.

We do not accept cash payment

When do your weekend prices start and finish?

  • Our weekend pricess start from 1200hrs on Friday to 0900hrs on the following Monday.

How old do I need to be to drive a hire vehicle?

  • Minimum age in the UK is 21. Drivers aged 21-22 can take out additional young driver’s insurance and can drive vehicle groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN.
  • Drivers aged 25 plus can drive all vehicles.

How long do I need to have held a driving licence for?

 

Can someone else other than myself drive the vehicle?

  • Yes they can, but you must pay an additional driver's insurance and their driver's licence must be presented at time of rental.

Can I take a vehicle overseas?

  • If you want to take one of our vehicle overseas you must get permission from SPRINT to do so.
  • If permission is given then additional charges and insurances will apply.
  • Some vehicles cannot be taken overseas and there are also restrictions in different countries.

I have some endorsements on my driving licence. Can I still hire from SPRINT?

  • If you have 6 points or less on your licence then you can still hire from us.
  • If you have above 6 points or have a DD, DR or BA endorsement that is less than 10 years old, then you are not able to hire from us.

 

 
©Sprint Motor Hire Limited 200
Unit 3, Highgate Business Centre, Highgate Road, Birmingham. B12 8EA
Tel:   0121 772 3838       Fax:   0121 772 7776       sales@sprintmotorhire.co.uk
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